Last updated: April 10, 2026
Below you will find answers to the most common questions about shopping at Memric. If you cannot find the answer you are looking for, please feel free to contact us at office@memric.com.
1. Orders & Payments
Q: How do I place an order?
A: Placing an order is easy. Simply browse our products, add items to your cart, and proceed to checkout. Follow the on-screen instructions to enter your shipping and payment information. Once your order is confirmed, you will receive an email confirmation.
Q: What payment methods do you accept?
A: We accept the following payment methods:
- Visa, Mastercard, American Express, Discover
- PayPal
- Apple Pay / Google Pay
All payments are processed securely through third-party payment gateways. We do not store your full credit card information on our servers.
Q: Will I be charged sales tax?
A: Sales tax is applied to orders based on the shipping address and applicable state laws. The total tax amount will be displayed at checkout before you complete your purchase.
Q: Can I change or cancel my order after placing it?
A: We process orders quickly to ensure fast shipping. If you need to change or cancel your order, please contact us immediately at office@memric.com. Once an order has been shipped, it cannot be changed or cancelled.
Q: How do I know if my order was successful?
A: After placing your order, you will receive an order confirmation email. If you do not receive this email within 30 minutes, please check your spam folder or contact us.
2. Shipping & Delivery
Q: How long will it take to ship my order?
A: Orders are typically processed within 1-2 business days. Shipping times depend on the shipping method you select at checkout:
- Standard shipping: 3-7 business days
- Expedited shipping: 2-3 business days
- Overnight shipping: 1-2 business days
Please note that processing time is separate from shipping time.
Q: Do you ship internationally?
A: Currently, we ship to the United States only. If you are located outside our shipping zones, please contact us to see if we can accommodate your order.
Q: How can I track my order?
A: Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number on the carrier’s website (e.g., USPS, UPS, FedEx) to monitor your delivery status.
Q: What should I do if my package is lost or damaged?
A: If your package arrives damaged, please contact us within 48 hours of delivery with photos of the damaged item and packaging. For lost packages, we will work with the carrier to locate your shipment. If a package is confirmed lost, we will issue a refund or send a replacement at no additional cost.
3. Returns & Refunds
Q: What is your return policy?
A: We accept returns within 30 days of the delivery date. To be eligible for a return:
- Items must be unused, unworn, and in the same condition that you received them
- Items must be in their original packaging with all tags attached
- You must provide proof of purchase (order number or receipt)
Please review our full Return Policy on our website for more details.
Q: How do I start a return?
A: To start a return, please email us at office@memric.com with your order number and the reason for return. We will provide you with return instructions and the return address. Return shipping costs are the responsibility of the customer unless the item was defective or we made an error.
Q: How long does it take to receive a refund?
A: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund. If approved, the refund will be processed within 5-10 business days. The credit will automatically be applied to your original method of payment.
Q: Can I exchange an item?
A: Yes, we offer exchanges for the same item in a different size or color. Please contact us at office@memric.com to arrange an exchange. Exchanges are subject to product availability.
4. Products & Sizing
Q: Are your products authentic?
A: Yes. All products sold on Memric are 100% authentic and brand new.
Q: How do I find the right size?
A: Each product page includes a size chart. Please refer to that chart before placing your order. If you are between sizes, we recommend ordering the larger size. If you have additional questions about sizing, please contact us and we will be happy to help.
Q: The item I want is out of stock. Will it be restocked?
A: We try to keep popular items in stock. If an item is out of stock, you can sign up for email notifications on the product page (if available) or contact us to ask about restock dates.
5. Account & Security
Q: Do I need to create an account to place an order?
A: No, you can checkout as a guest. However, creating an account allows you to:
- Track your orders
- Save your shipping information for faster checkout
- View your order history
Q: I forgot my password. How do I reset it?
A: Click the “Forgot Password” link on the login page. You will receive an email with instructions to reset your password. If you do not receive the email, please check your spam folder or contact us.
Q: Is my personal information secure?
A: Yes. We take data security seriously. Our website uses SSL encryption to protect your information during transmission. We do not sell or rent your personal information to third parties. For more details, please review our Privacy Policy.
6. Promotions & Discounts
Q: How do I use a promo code?
A: Enter your promo code in the “Discount Code” field at checkout and click “Apply.” The discount will be reflected in your order total. Only one promo code can be used per order unless otherwise stated.
Q: Why isn’t my promo code working?
A: Common reasons include:
- The code has expired
- The code does not apply to items in your cart
- You have not met the minimum purchase requirement
- The code has already been used
- The code was entered incorrectly (codes are case-sensitive)
Q: Do you offer price adjustments if an item goes on sale after I buy it?
A: We do not offer price adjustments on past purchases. However, if an item is within the return window, you may return it and purchase the item again at the sale price (subject to return shipping costs).
7. Contact Us
Q: How can I contact customer service?
A: The fastest way to reach us is by email at office@memric.com. You can also use the contact form on our Contact page. We typically respond within 24-48 hours on business days.
Q: What are your customer service hours?
A: Our customer service team is available:
- Monday – Friday: 9:00 AM – 5:00 PM (EST)
- Saturday – Sunday: Closed
Emails received outside of business hours will be answered the next business day.
Have a question that isn’t answered here?
Please contact us at office@memric.com and we will get back to you as soon as possible.